”Our dedication in applying the guests’ experience approach has allowed us to be fully on the pulse of the evolving expectations of today’s globetrotters.”​​​​​​​

An international hotelier and restaurateur with over 35 years of global career experience, Van Ooyen has been part of the inspiration and opening preparations that led to some of the world’s most iconic, financially successful, and accoladed luxury hotels, resorts, and restaurants, including The Chedi Muscat and The Lalu Sun Moon Lake.

Van Ooyen’s dedication in applying the “guest’s experience” approach not only became one of the key reasons in the successful delivery of unforgettable guest experiences, it also drew him and the late Jaya Ibrahim (1948 – 2015) to work closely on numerous projects, including The Legian Bali and The Setai Miami.

Over a period of 20 years, Van Ooyen gained a deep understanding of and resonated with Jaya’s design motivation and principles, where “the guest experience approach” was a priority, and supported Jaya with the technical and operational knowledge that complemented Jaya’s vision. They were the soundboard for each other throughout the creative process, and the outcome was materialising destinations that drew praises from clients, guests, and media globally, leaving a legacy that would be celebrated for decades to come.

  • Pre-Opening Operations & Design
  • Operation & Concept Design Audit
  • Concept Design & Development
  • Business Development & Brand Ambassador
  • Recruitment, Training & Bespoke Service Standard

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